F.A.Q.

We understand that offering your pets the best is your primary concern; after all, they are a part of the family now. That is our number one focus too!

With the abundance of information available online today, getting the right information can be very tricky. As a result of this, we have compiled frequently asked questions with answers that you can trust.You can contact us if you have any more questions asides the below.

FAQs

Frequently Asked Questions.
We understand that offering your pets the best is your primary concern; after all, they are a part of the family now. That is our number one focus too!

With the abundance of information available online today, getting the right information can be very tricky. As a result of this, we have compiled frequently asked questions with answers that you can trust.You can contact us if you have any more questions asides the below.

Bone Faq

1

Are all bones created equal?

No, we're afraid not, many factors go into the production of bones. We specifically use cattle 18 months or younger so the bones are at their densest. Moisture is also incredibly important to monitor during the process as well.

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2

Are some bones harder than others?

Pork and lamb bones are softer and are perfect for light chewers. Beef bones are denser making them perfect for heavier chewers.

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3

Do you recommend supervising a dog while they chew?

Always monitor your dog while they chew. If the dog chews too quickly, it isn't the right chew for the dog. Bones should be slowly gnawed down and not meant to be ingested. The natural benefits of the grease and marrow can support a healthy skin and coat.

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Peak Chaser Chew FAQ

13

Where are Peak Chaser chews made?

In the Himalayans of Nepal by a USFDA registered facility and the facility is certified by the state of California (CDPH).

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7

Do Peak Chaser stain or have an odour?

Peak Chaser chews do not stain and have a pleasant smell with a tasty smoky flavour.

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8

How are Peak Chaser chews made?

Yak milk is first collected by a group of farms. The yak milk is boiled while being continuously stirred with a wooded paddle called a "Kelu". During the stirring process is when the lime juice is added. After 45 minutes of continuous stirring the white cheese starts forming and it is separated with a large bamboo sleeve called a "cherang". The fresh soft cheese is spread onto a piece of cotton cloth that is tied and pressed firmly to drain all the excess water. From there the cheese is cut into pieces and then smoked for 30 to 45 days using a wood oven for hardening. This is the process that gives you a hard treat with a smoky flavour your dog will love!

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Pet Food FAQ

23

What does grain free mean?

Grain free means there are no grains in any of the formulas. Some dogs are allergic to grains so our Grain Free formulas are meant to be an alternative to them. We still emphasize high protein and low carbohydrates for optimum nutrition.

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24

What food is the best fit for my dog?

Every dog is different just as every person is unique in their needs. Activity level sensitivities are just a few of the considerations that one must consider for their diet. Please contact us and we'll do our best to help you find the correct fit. Consult your veterinarian with any questions as well. We're here to help! So please contact us here http://www.northstarpremiumpet.com/contact-us

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25

Why do you have coconut meal in your Haven formulas?

Coconut has a low glycaemic index and is a rich source of fibre. It's also a great carbohydrates source that contains healthy oils for the skin, coat. Also, a great source of energy.

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Supplementary FAQ

31

Why use True Course Salmon Oil?

True Course Salmon oil is wildly caught from Alaska. Our pure salmon oil is rich in Omega 3's and supports a healthy skin and coat. True Course Salmon oil are is also rich in EPA and DHA, which also can help with skin irritations as well as promoting skin and coat care.

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32

Why use True Course Taurine Toppers?

Our True Course Taurine topper is a meal topper and a supplement. Taurine supports heart function, eye health, immune system function, muscle tissue and also aids multiple other systems as well. Taurine supports many other organs as well and it's an essential component of bile acids. Bile acids are produced in the liver, stored in the gallbladder, and finally they break down fats from foods. Most mammals produce Taurine on their own from precursors. There are multiple steps in producing taurine, but the first is the sulfur-containing amino acid methionine, which makes cysteine, which Taurine is produced from. Cats are the most relevant exception in this case. Cats must consume taurine from their diet.

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