F.A.Q.

We understand that offering your pets the best is your primary concern; after all, they are a part of the family now. That is our number one focus too!

With the abundance of information available online today, getting the right information can be very tricky. As a result of this, we have compiled frequently asked questions with answers that you can trust.You can contact us if you have any more questions asides the below.

FAQs

Frequently Asked Questions.
We understand that offering your pets the best is your primary concern; after all, they are a part of the family now. That is our number one focus too!

With the abundance of information available online today, getting the right information can be very tricky. As a result of this, we have compiled frequently asked questions with answers that you can trust.You can contact us if you have any more questions asides the below.

Bone Faq

4

How do you pick a bone size?

If the bone is small enough to fit in the dog's mouth, it is too small for the dog. Check each label for recommended dog sizes for each bone.

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5

What do I do if I get pieces or slivers off the bone?

Bones are meant to be gnawed. If the dog is able to break off large chunks or slivers, the bone should be taken away.

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6

Where are your bones made and where do they come from?

They are both grown and processed in the USA.

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Peak Chaser Chew FAQ

13

Where are Peak Chaser chews made?

In the Himalayans of Nepal by a USFDA registered facility and the facility is certified by the state of California (CDPH).

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7

Do Peak Chaser stain or have an odour?

Peak Chaser chews do not stain and have a pleasant smell with a tasty smoky flavour.

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8

How are Peak Chaser chews made?

Yak milk is first collected by a group of farms. The yak milk is boiled while being continuously stirred with a wooded paddle called a "Kelu". During the stirring process is when the lime juice is added. After 45 minutes of continuous stirring the white cheese starts forming and it is separated with a large bamboo sleeve called a "cherang". The fresh soft cheese is spread onto a piece of cotton cloth that is tied and pressed firmly to drain all the excess water. From there the cheese is cut into pieces and then smoked for 30 to 45 days using a wood oven for hardening. This is the process that gives you a hard treat with a smoky flavour your dog will love!

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Pet Food FAQ

14

Are all of your formulas �natural�?

Our foods are all 100% naturally preserved. If you see the word "mixed tocopherol", it's the scientific word for Vitamin E extract. We never use BHA, BHT, or ethoxyquin.

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15

Do you believe in free feeding dogs?

No. Our diets are higher in protein and fat, making them denser in calories and nutrition. Because of this you will need to feed as much as you may of other diets.

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16

Do you have prebiotic and probiotics?

Yes, North Winds Premium Haven, Ancient Grain, and Grain Free all do.

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Supplementary FAQ

28

Are True Course Taurine toppers made in the USA?

Of course!

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29

Is True Course Salmon Oil from sustainable sources?

All True Course Salmon Oil is certified sustainable.

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30

Is True Course Salmon Oil wild caught?

All True Course Salmon oil is caught off the coast of Alaska. We never use farmed salmon oil (which tend to be lower in Omega 3's, EPA, and DHA).

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